We ship within Australia couriers to your door, for this reason please provide a physical address. For all international shipping please email us for a shipping quote as some countries may require permits.
When you place an order, you will recieve a email from the couirer providing you your conote number and tracking information, please check your junk mail if you are unable to find this information.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
All orders will be shipped out within 24 hours by door to door couriers Monday - Thursday with expected delivery time 1-5 days
We are unable to accept returns of products due to we are unable to control how it has been stored and if it has been contaminated in the interests of other peoples pets.